Manager – IT Services

Schaeffler, a global automotive and industrial supplier, is seeking a Manager – IT Services in our Charlotte, NC location. This position is responsible for daily operations to meet the needs of end users or customers, including providing solutions to computer software/hardware requests/issues/problems.  This role must be able to focus on providing technical solutions to meet goals, KPIs and SLAs.  Communication skills are important in this position to work well with external and internal customers, as well as, vendors.


Key responsibilities include but are not limited to:


Coordinate communications with the business for all sites in the region

  • Manage client staff members across the region
  • Manage the assignment of software packages to PCs, the installation of operation systems of clients, monitor the installation state of software packages, maintain the inventory data of all client PCs, testing of software packages for the client PCs, the informational workflow between central administration and local sites
  • Manage the monitoring of the operations software distribution infrastructure
  • Support day-to-day client support via ticketing system and assist server or network support activities as needed      


Required skills: 

  • Four year degree & 5+ manager years experience in Information Technology

  • Experience in managing technical IT operations

  • Microsoft Certified

  • Microsoft server applications- Windows, SQL, IIS, Active Directory and Domain Controller

  • Enterprise Client understanding and manufacturing client support

  • Strong network and infrastructure skills
  • Local network: switches, wireless access points, network troubleshooting, IDF support… etc.

  • Wide area network: MPLS, MAN, internet, fiber… etc.

  • Telecom: Skype for business and Teams

  • Clients: PCs, laptops, tablets, mobile, handheld and tow motor terminals

  • MS server installation, setup and support

  • Managing contractors and service providers

  • Project Management experience
  • Experience in leading and mentoring virtual teams
  • Analytical thinking and problem solving skills
  • Security skills 

    Desired skills:

  • Digital transformation
  • Innovation
  • Cloud connectivity and services
  • Factory 4.0 / automation
  • Agile, Kanban and waterfall
  • Spanish or German language skills
*Please note that sponsorship is not available*


Schaeffler is an Equal Opportunity Employer/Minorities/Females/Disabled/Veterans


Job Function

 Information Technology 

Primary Location

 United States-South Carolina-Fort Mill 



Information Technology

Tagged as: information technology, it, IT manager, IT operations