Manager – IT Services

Schaeffler, a global automotive and industrial supplier, is seeking a Manager – IT Services in our Charlotte, NC location. This is a new position, responsible for the ongoing automation of traditional manufacturing and industrial practices, using modern smart technology, including large-scale machine-to-machine communication (M2M) and the industrial internet of things (IIoT). The position will also be responsible for overseeing the operation and support of all implemented technologies.

Key responsibilities include but are not limited to:

  • Coordinate communications with the business for all sites in the region
  • Manage client staff members across the region
  • Manage the assignment of software packages to PCs, the installation of operation systems of clients, monitor the installation state of software packages, maintain the inventory data of all client PCs, testing of software packages for the client PCs, the informational workflow between central administration and local sites
  • Manage the monitoring of the operations software distribution infrastructure
  • Support day-to-day client support via ticketing system and assist server or network support activities as needed


Required skills:

  • Four year degree & 5+ manager years experience in Information Technology
  • Experience in managing technical IT operations
  • Manufacturing plant experience
  • Manufacturing systems experience with M2M, SCADA, and IIoT
  • Microsoft Certified
  • Microsoft server applications: Windows, SQL, IIS, Active Directory and Domain Controller
  • Enterprise Client understanding and manufacturing client support
  • Strong network and infrastructure skills
  • Local network: switches, wireless access points, network troubleshooting, IDF support, etc.
  • Wide area network: MPLS, MAN, internet, fiber, etc.
  • Telecom: Skype for business and Teams
  • Clients: PCs, laptops, tablets, mobile, handheld and tow motor terminals
  • MS server installation, setup and support
  • Managing contractors and service providers
  • Project Management experience
  • Experience in leading and mentoring virtual teams
  • Analytical thinking and problem solving skills
  • Security skills


Desired skills:

  • Digital transformation
  • Innovation
  • Cloud connectivity and services
  • Factory 4.0 / automation
  • Agile, Kanban and waterfall
  • Spanish or German language skills
*Please note that sponsorship is not available*


Schaeffler is an Equal Opportunity Employer/Minorities/Females/Disabled/Veterans


Job Function

 Information Technology 

Primary Location

 United States-South Carolina-Fort Mill 



Job Posting

 Jan 11, 2021, 2:26:37 PM 

Unposting Date


Information Technology

Tagged as: information technology, it, IT manager, IT operations