Customer Quality Engineer

Schaeffler Group USA, an automotive and industrial supplier, is seeking a Customer Quality Engineer in Fort Mill, SC.  This position is responsible for “championing” all PPAP activities, IMDS activities, “support” their external counterpart with respect to Customer Complaints, Pilot/Functional Product Runoffs, Returned Part Analysis-Warranty Analysis including Customer-Driven Warranty Reviews. 

Key responsibilities include but not limited to:

  • Voice to Customer
  • Initiates and coordinates the activities surrounding Advanced Product Quality Planning
  • Attend meetings of new and/or changed products, review and develop the appropriate control plans using the process Failure Mode Effects Analysis (PFMEA) and AIAG checklist to ensure completeness and accuracy.
  • Assist in preparation of PPAP submission requirements.
  • Participate on 8D Problem Solving Teams and 5 Why analysis
  • Assist on any special projects, sample, customer complaints, and manufacturing problems which are quality related.
  • PSM (Process Safety Management)
  • Assist Quality Manager and Segment Leader with resolution of Customer issues; assist with containment, leads problem solving teams, performs/coordinates analysis of defects to include product measurement, gage set-up, and record reviews.
  • Provides guidance to operators regarding metrology, charting, record keeping, and control of non-conforming material.
  • Participates in machine acceptance (Gage R&R), process capability, and run-at-rate studies.
  • Conducts process audits, including corrective action verifications and LPAs.
  • Assist in making sure that any product on HOLD is managed and addressed in a timely manner.
  • Assist in preparation for any internal/external audits.
  • Travels as required to support customer issues and/or to acquire process/product knowledge.
  • Support preparation for TS 16949 audit.



 Qualified candidates will have:

  • Bachelor Degree in related Sciences and/or experience in a quality related field.
  • Knowledgeable in TS 16949 / ISO 9901 quality guidelines.
  • Knowledgeable in Statistical Process Control and Design of Experiments.
  • Able to apply statistical techniques to Gage Repeatability and Reproducibility Studies, Process Capability Studies, and control charts.
  • Moderate computer skills and knowledge (especially in Excel, Access, Word, and PowerPoint).
  • Must be able to read and interpret blue prints as well as familiar with geometric characteristics and symbols.
  • Trained in problem solving methodology and able to organize and lead problem solving teams.

Schaeffler is an Equal Opportunity / Affirmative Action Employer


Job Function


Primary Location

 United States-South Carolina-Fort Mill 




Tagged as: advanced product quality planning, quality engineer, science