Performance Food Group
Customer Service Rep
PFG Customized Distribution meets the special needs of some of America’s most recognized national chain restaurants, including Cracker Barrel, TGI Friday’s, Outback Steakhouse, Red Lobster and Ruby Tuesday. Providing customized attention and a centralized contact for product lines, menu changes and account coordination, PFG Customized Distribution serves customers across the United States and in more than 40 countries.
Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.
Input customer orders.
Input customer credits.
Input order and invoicing information accurately and in a timely manner.
Assist customers with orders and problems. Contact vendors and requests samples for customers.
Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
Perform administrative responsibilties such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
Attend training and Customer Service meetings.
Performs other related duties as assigned.
Required Education: High School Diploma/GED or Equivalent Experience
Required Experience: Customer service, call center and / or related area.
Customer service experience within the Food Industry.
Performance Food Group and/or its subsidiaries (individually or collectively, the “Company”) provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the “EEO is the Law” poster and supplement; and (3) the Pay Transparency Policy Statement.