New Hope Treatment Centers

Information Technology System Administrator

Supervise and administer technical support across facility locations through the installation, upgrade, troubleshooting and repair of computers, mobile devices, telephones, video-related systems, printing devices and network connectivity. Provide analytical support of application systems and services.
Job Responsibilities
  • Provide technical assistance to employees in a timely manner that is consistent with IT policies.
  • Supervise technical support staff including the setting of goals and administering performance evaluations.
  • Recommend, install, support and inventory company-owned computing device, telephone handset, video and audio hardware.
  • Research, evaluate, recommend, implement and support computer application technologies.
  • Administer hardware and software application projects.
  • Provide both one-on-one and group technical training to staff.
  • Maintain software inventory necessary for compliance.
  • Fulfill hardware equipment inventory needs, replacement and disposal.
  • Perform other duties and responsibilities as assigned.
  • General server upkeep including backups, support, upgrades, etc.
Skills and Qualifications
  • Active directory and exchange experience a must.
  • Knowledge of windows server 2008-2016 upkeep, maintenance and troubleshooting.
  • DNS, DHCP, Domain Controller and other DC function knowledge a must.
  • Standard licensing and server licensing knowledge a plus.
  • Basic networking, both layer 2 and layer 3 needed. Policy building, routing, firewall and switch management needed. Will get training on specific products.
  • Knowledge of standards/requirements for wiring Cat 5 cable a huge plus. Will need knowledge on how to run Cat5 according to guidelines.
  • Knowledge of security systems including camera installs, standards(FPS, video file formats, etc. )
  • Knowledge of Exchange and office 365 email systems. Including user management, group creation, etc.
  • Strong ability to maintain equipment/inventory
  • SQL, Telecommunication and EMR history/experience is a plus.
  • Ability to run AV as needed (projectors, TV’s, cameras, etc)
  • Strong leadership abilities to act as backup manager
Educational Qualifications
Bachelor’s Degree in an applicable field of study and two years of Information Technology experience.

Information Technology

Tagged as: #sysadmin #helpdesk, information technology, it, system administrator