RH

Leroy Springs, Inc

Guest Services Coordinator

Full Time/Seasonal – September thru February

OVERVIEW
Under regular supervision, the Coordinator is responsible in assisting with Guest Services daily operations, specifically the use of system software to process registrations, membership admin and point of sale transactions. Greets and responds to members and visiting guests in an efficient and courteous manner. Must be proficient in computer skills needed to help manage membership database, process financial transactions and complete end-of shift balancing reports. Manages constituent records, membership renewal, reporting, and facilitates follow-up procedures. Delivers quality customer service through the guest services desk, guest engagement and special event opportunities.  Some evenings and weekends required.

KEY FUNCTIONS

Operates computer software to process memberships, program registrations and point of sale transactions
Assists in membership admin; membership cancelations, credit card decline notices, data management and upkeep, assists in constituency records upkeep, detail oriented
Performs opening and closing cash procedures in an efficient and orderly manner; utilizes proper cash handling processes
Provides excellent customer service in a tactful, professional and pleasant manner; both in person, over the phone, and over email
Supports all Greenway programs and understands scheduled events and activities; communicates with members on all offerings; provides tours to prospective members
Maintains work areas and lobby area in a clean and organized manner
Communicates any problems, concerns or suggestions to supervisor in a professional and timely manner
Other duties as assigned
KNOWLEDGE, SKILLS and ABILITIES

Passionate about connecting people to nature and the outdoors
Knowledge of customer service standards; inspires others through excellent customer service
Excellent written, verbal and interpersonal communication
Proficient in Microsoft Office Suite and advanced knowledge of databases
Detail-oriented with ability to manage multiple tasks on tight timelines
Strong organizational and time-management skills
Team player with an ability to interact with diverse population, both internally and externally
Reliable, dependable, professional and trustworthy
Ability to function effectively under stress-related factors consistent with the position
Blackbaud experience preferred
Ability to be trained on new techniques and jobs
MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and or/ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

College Diploma or equivalent preferred
SPECIAL REQUIREMENTS

First aid/CPR certifications; will train
Darkness to Light training; will train
Altru training; will train
REPORTING TO THIS POSITION

No supervisory responsibilities

PHYSICAL REQUIREMENTS

Physical demands:  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. It may be necessary to remain on feet for extended periods.
Work environment: While performing the duties of this job, the employee will be in an office and recreation environment.  The noise level in the work environment is usually minimal to moderate.

Customer Service

Tagged as: customer service, hospitality