Duke Energy

Key Segment Manager II – Process Industries

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The Key Segment Manager (KSM) will be responsible for the creation and implementation of a strategic and tactical growth plan for an assigned segment of large customers that represent a high growth opportunity to Duke Energy.   The role has been created in the effort to generate and maintain sales for the company within a defined segment, and it will be supported by a focused team and successful sales strategy to achieve top line objectives.  The position will have ownership for the overall sales and growth objectives identified for his or her assigned market segment/industry sector.  The position will act as both player and coach, and will work directly with Sales, Business Development, Product Development, and Account Management to provide a feedback loop for innovation and growth opportunities.  The KSM will identify and leverage common solutions that can be replicated across the segment.  This position will support sales activities through research, prospecting, face-to-face meetings and conference attendance.  The position will also serve to advise Sr. Management and key internal stakeholders on developments within the marketplace, competitive intelligence, emerging trends impacting customers, and innovation/strategy development for emerging market solutions.


25%: Lead the strategic planning process for the assigned market segment/industry sector by developing a comprehensive understanding of the segment and by identifying the go-to-market activities required to achieve the segment growth plan.  Work closely with internal team members to identify business segment needs, identify targeted accounts, co-develop actions and timelines, and align resources.

20%:Coordinate with Sales and Business Development resources as needed to support market segment/industry sector team needs.  Contribute to solution design and market approach once customer needs are defined. Support deal structure, as needed.  Collect/disseminate best practices, knowledge and insight relevant to the go-to-market strategies.

15%: Assist and support product owners, product developers, and other product teams with:  building out of the customer experience, creating feature requirements, prioritizing backlogs, and solving potential roadblocks throughout the product lifecycle.

10%: Engage and support cross-functional colleagues in Sales, Account Management, and Product Delivery in the planning overall customer engagement approach that leverages all assets of the company seeking to align and contribute to a comprehensive solution approach.  Promote awareness of customer priorities within the appropriate internal customer facing teams.

10%: Attend external trainings, conferences, or networking events in cases where it may benefit the team to have increased knowledge of market trends, customer needs, or prospective sales opportunities.

5%:May assume expanded customer facing role within specific accounts that may not have assigned resources in Business Development or Account Management.

15%: Oversee the market segment/industry sector reporting and analysis by leveraging tools and data from various internal sources.  Analyze and identify trends and/opportunities.  Ensure the timely distribution of reporting and analysis. Track the results of go-to-market initiatives and provide frequent communication on status.

Key Requirement

Working knowledge of energy systems and related procurement processes for Process Industries; i.e. Oil & Gas, Chemical, Mining, Pulp & Paper, etc.

Basic/Required Qualifications

Bachelor’s degree and 7 plus years related work experience OR

with HS Diploma/GED, 10 plus years related work experience in lieu of a degree

Travel: 30%



Travel Requirements



Relocation Assistance Provided (as applicable)



Represented/Union Position



Visa Sponsored Position


Management / Consulting / Manufacturing / Mechanical

Tagged as: chemical, energy systems, gas, Manufacturing, mining, oil, paper, process industries, pulp, segment manager