Coroplast Tape Corporation
BUSINESS ANALYST IT APPLICATIONS/ERP SPECIALIST
Position Summary: The Business Analyst IT Applications will be the local link between Coroplast business in the Americas and the Global IT Applications Team. The incumbent will gather local IT applications issues and requirements and offers as well as realize solutions.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Understanding business needs and deriving applications solutions to make processes more efficient and simple whenever possible
- Being expert in ERP to help the Global Sales Team in Coroplast to reach their goals and to use ERP in the best way
- Respond to telephone calls, email and personal requests for support in a fast, friendly manner and have the ability to explain technical situations to non-technical individuals
- Troubleshoot & support software applications and run appropriate testing & diagnostics
- Identify, research, and resolve technical problems and escalate problems to other support teams when necessary
- Work in a fast-paced environment, adapt to frequent change and be able to work a flexible schedule
- Work with diverse groups and individuals to set goals, establish priorities, and solve complex problems
- International travel may be required
- Provide support to other Global Operations when required.
- Performs other duties as assigned.
Competencies: To perform the job successfully, an individual should demonstrate the following.
Problem Solving – Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
Technical Skills – Pursues training and development opportunities; Strives to continuously build knowledge and skills.
Customer Service – Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Communication – Listens carefully; Asks appropriate questions to obtain clear understanding of details required for each assignment; Speaks clearly and persuasively in positive or negative situations; Participates in meetings; Responds well to questions; Writes clearly and informatively; Edits work for accuracy, including spelling and grammar; Presents numerical data effectively.
Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Supports affirmative action and respects diversity.
Attendance/Dependability – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.
Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning & Organization – Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Follows through on commitments; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BS/BA degree in Computer Science, MIS, Business Management or related field. Relevant IT work experience including developing and implementing application’s solutions. A minimum of 2 years of SAP experience is required.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Familiarity with use of formulas in Excel is essential.
Ability to solve practical problems and deal with a variety of concrete variables, in both standard and non-standardized situations. Ability to apply common sense understanding to carry out instructions furnished in written, oral, diagram, or schedule form.
– Deep expertise in at least one SAP module
– Supporting applications
Proficiency with Windows PCs and familiarity with common desktop software (Adobe Acrobat, Microsoft Office, etc.)
Experience in providing SAP support and training in SAP module(s)
Proven technical/mechanical aptitude
Certificates and Licenses: None
Supervisory Responsibilities: No supervisory responsibilities.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.