Retail Sales and Service Specialist
Comporium is a diversified communications company providing a Quintuple Play of five services — voice, video, data, wireless and security — at the retail level; as well as, providing security monitoring and directory publishing for its industry customers. Under this concept, the Comporium Group is uniquely positioned to offer customers a one-stop-shopping for all their communications needs.
Efficiently and courteously provide excellent customer service to customers in person or by telephone while meeting established sales goals. Must have knowledge of and ability to sell products and services. Ability to process orders for and explain and/or demonstrate products and services. Must follow through on any customer related issues in order to guarantee customer satisfaction. Understand and be able to explain billing and collection procedures.
- Service Order Activity – Perform data entry, including establishing, updating, and removing customer accounts.
- Sales – Sell regulated and non-regulated products and services based on customer need. Must be able to demonstrate products and services to customers based on need and opportunity.
- Billing – Explain customer inquiries regarding all products and services.
- Collections – Process payments on active customer accounts; delinquent and uncollectible accounts.
- Customer Instruction – Provide a positive retail experience to customers through instruction regarding various products and services.
- Minimum High School Diploma
- Minimum one year Customer Service, Cashier, Teller, Retail, Sales experience preferred
- Must work well with public. Be a team player. Possess excellent verbal, written, telephone, computer skills. Self motivated. Flexibility to work in both Retail and Contact Center environments. Ability to solve problems.
- Must be able to balance working in a Retail Environment in addition to Contact Center Environment. Standing is required for extended periods of time in the Retail Environment.
We firmly believe that our company is only as good as the people we employ. Join a company that values its employees and rewards them for a job well done!
Equal Opportunity Employer/Contractor