City of Rock Hill
Housing Choice Voucher (HCV) Occupancy Specialist II
Position: Housing Choice Voucher (HCV) Occupancy Specialist II
Salary: $16.00 – $19.60 Per Hour
Position Type: Full Time
Close Date: Until Filled
Under the general supervision of the Housing Operations Manager, the Housing Choice Voucher (HCV) Occupancy Specialist/Special Programs, is responsible for the case management of HCV Portability, VASH, Foster Youth to Independence (FYI), Mainstream, Project Based (PBV), and other special programs program participants that may be allocated by HUD. The incumbent maintains a caseload and is responsible for the administrative functions associated with the participants’ eligibility and continue assistance in such programs, which may vary according to program regulations.
Minimum Training & Experience
Requires graduation from an accredited college or university with a Bachelor’s Degree in psychology, sociology, social services, human services, education or related field and one year of full-time paid experience in human services involving direct services to clientele. An equivalent combination of training and experience may be considered.
Desirable Knowledge, Skills, & Abilities
- Knowledge of the operation of the Housing Choice Voucher Program.
- Knowledge of federal laws and regulations specific to HUD and the Housing Choice Voucher Program.
- Knowledge of state and local laws pertaining to Landlords and Tenants.
- Knowledge of Housing Choice Voucher Administrative Plans and Policies.
- Knowledge of HUD Online Systems (e.g., PIC, EIV, VMS, etc.).
- Knowledge of SACS Software or other housing software programs.
- Strong knowledge of Microsoft (e.g., Word, PowerPoint, Excel, Outlook), Adobe, and other computer software.
- Knowledge of commonly used office equipment (e.g., multi-function copier, fax, scanner, laptop, tablet, cell phone)
- Ability to perform basic mathematical computations accurately.
- Ability to prepare communications and present ideas in a clear and concise manner, both orally and in writing housing to applicants, participants, staff members and community organizations.
- Skill in dealing with problems of housing occupancy and rent assessments and payments.
- Ability to understand and follow routine oral and written directions.
- Ability to apply departmental rules and regulations to specific customer problems or requests.
- Ability to keep complex records and to prepare periodic reports from such records.
- Ability to use and apply independent judgment and discretion to perform tasks in routine and non-routine situations.
- Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers.
Essential Job Functions
- Determines eligibility and assistance levels for current and new participants of special housing programs; responsible for re-certifications process which includes interviewing, verifying household composition, income, expenses and deductions, assets and other information provided on reexamination or recertification forms,
- Conducts intake orientation briefings to explain housing program obligations to participants,
- Issues Housing Choice Vouchers to new participants and current participants who request to move, exercise portability options, or who require a smaller or larger unit,
- Completes Lease Up/Move In process for participants which includes final calculation of Housing Assistance payments for participant and landlord, execution of HAP Contract, and other required documents for specific assistance program,
- Processes requests for interim rent adjustments in accordance with established procedures, including obtaining verifications and updating computer records,
- Generates correspondence or notices to landlords and participants for appointments, changes in rent, termination of assistance, or other reasons via USPS or electronic mail,
- Processes and receives referrals for special programs,
- Counsels participants on housing program obligations and assists in resolution of problems between landlords and participants,
- Establishes and maintains relationships with external service providers for coordination of counseling and services,
- Conducts community outreach and education to engage property owners about special programs.
- Assists with rent negotiations when requested by participant and responds to landlord inquiries and/or concerns about specific contracts or the HCV program in general,
- Initiates termination of assistance of individuals and families for non-compliance, non-performance, or other grounds in conformance with established policy and procedures,
- Assists with the monthly processing of Housing Assistance Payments payable to owners and participants,
- Maintains accurate and complete participant and landlord files and related documents,
- Ensures timely and accurate reporting of participant information to HUD via online systems (EIV, PIC as required),
- Keeps abreast of Federal, state and local laws and agency policies and requirements of the HCV program,
- Attends trainings, meetings, seminars, etc. as appropriate to enhance job knowledge and skills; and prepares monthly and annual reports of caseload statuses required by the agency, HUD or other agencies,
- Participates in hearings and appeals, as needed,
- Interacts and maintains positive customer-focused relationships with various groups and individuals such as the immediate supervisor, co-workers, and other division and City employees, landlords, law enforcement personnel, creditors, realtors, property owners, other government and social service agencies, participants, and the general public,
- Observes hours of duty, leave, and other attendance obligations per department attendance standards,
- Performs all other duties as may be assigned to meet organizational needs.
This Notice is not intended to be an all-inclusive list of duties, knowledge, skills and abilities required to do the job. This is intended only to describe the general nature of the job. A more comprehensive list of duties, responsibilities and essential job functions is available on the job description. The City of Rock Hill is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, political affiliation, disability, national origin, genetic information, sex (including pregnancy, childbirth, or related medical condition), or age.