RH

Carowinds

HOTEL – GUEST SERVICES AGENT

Responsibilities

  • Create a memorable arrival and departure experience by being warm, friendly, hospitable, helpful and knowledgeable of the property offerings and area
  • Guest registration and property management while maintaining proprietary information including credit card information, in a secure and confidential manner
  • Process cash and credit card transactions, balance shift work
  • Sell amusement park tickets
  • Solve guest related concerns in a positive and professional manner by following Marriott’s guest recovery process
  • Maintain open communication with other shifts and Management
  • Maintain a clean and safe work environment
  • Maintain property key control
  • Use proper phone and radio etiquette
  • Stock the Market
  • Maintain inviting lobby
  • Assist other departments when needed
  • Ability to respond to emergency situations by following hotel protocol. Facilitate fire and life safety procedures
  • Adhere to Company uniform and attendance policies
  • Adhere to Company code of conduct
  • Proudly represent the brand and company
  • Other duties assigned by management

Qualifications

  • Charismatic attitude and spirit to serve
  • Ability to operate a computer and learn the property management system ( FOSSE)
  • Previous hotel front desk experience required
  • Previous Marriott experience a plus
  • HSD or equivalent required
  • Able to stand for long periods of time.
  • Able to work early mornings, nights, weekends and holidays
  • Have good verbal and written communication skills
  • Ability to multitask
  • Have independent problem solving skills and sense of urgency
  • Ability to work as a team in a fast-paced environment
  • Ability to handle guest request and complaints, take payments and give necessary compensation and refunds
  • Ability to remain calm during emotionally charged situations
  • Ability to pass a mandatory (or random) drug test per company policy unless prohibited by state or provincial law
  • Ability to pass a background check if 18 years of age or older, which may include but is not limited to credit, criminal, DMV, previous employment, education and personal references per company policy unless prohibited by federal, state or provincial law.

Hospitality / Travel

Tagged as: customer service, guest services, hotel