Technical Support Representative, Compressor Technique
Technical Support (50%) – Provide technical support to Technicians when issues cannot be resolved, training and/or information to Distributors, Dealers, Sales and Service, internal departmental personnel, and sales companies regarding industrial and oil-free products marketed throughout the region. Review new products and product information from a sales and service perspective to determine feasibility and required resources and/or services. Visit customer sites, as and when required, to inspect equipment in special and difficult cases which could not be resolved by either Atlas Copco or distributor field operations.
Customer Service (30%) – Review feedback on product performance and operational issues. Forward feedback to appropriate departments/authorities/divisions and initiate corrective actions to bring these issues to prompt, satisfactory resolution. Liaise with technical support engineers at Airpower to expedite the timely and appropriate resolution of service issues.
Warranty Claims and Part Returns (20%) – Review and process warranty claims for industrial and oil free products. Review and process material that is returned (service initiated or element exchanges), as needed. Prepare and distribute inspection reports and other notifications for field release based on this review and analysis.
Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
Perform other duties as assigned.
What you can expect from us?
Choose your career with us!
Drive your Career, Explore Opportunities, Realize your Passion . . .
Attractive benefits Include:
•Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
•Health insurance/ Dental insurance/ Vision insurance
•Paid time off
•Life & Disability insurance
•Salary based on knowledge, skills, and experience. Additional technical training provided for the most qualified candidate.
What we expect of you?
Skills and experience
Must be proficient in the use of Microsoft Office, including Word and Excel, as well as in IBM Lotus Notes applications.
3-5 years of technical field service experience maintaining and repairing industrial compressors and dryers (Atlas Copco and other).
Demonstrated expertise in the maintenance, overhaul and repair of a wide variety of Atlas Copco industrial and oil-free compressors.
Strong mechanical and electrical skills, with an understanding of mechanical and electrical components and the ability to interpret wiring diagrams and relay logic.
Minimum of a 4-year technical and/or mechanical engineering degree, or equivalent experience (e.g. 10+ years).
Passionate people create exceptional things
The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.
Learn more at www.atlascopcogroup.com