Technical Service Representative, Power
To facilitate growth of Power Technique’s Aftermarket and support the capital equipment sales through a strong commitment to the delivery of high quality technical support to all construction equipment customers.
This position is responsible for the technical support on Power Technique Service’s power product line including all portable generators and light towers. Support will also be required in assistance for our other core products of air compressors, pumps and hand tools. There will be a dedication to continual product improvement by communicating through our distribution network, internal personnel, and the Product Companies.
Technical support specialist for Diesel powered generators and light towers.
Offer timely technical service support to our customers and internal customer service group via phone, e-mail, etc.
Provide onsite troubleshooting when needed
Communicate with factory engineering as well as local vendors to resolve quality issues, and seek retribution of warrantable issues from both the product companies as well as local vendors.
Develop and provide technical service training for customer center service teams and distributors.
Provide high level of customer service.
Develop rapport with customers through effective communication, interpersonal skills, and professionalism.
Train and assist other technical support personnel and service technicians.
Communicate all relevant product, technical service and training activities and work together to sustain the product integrity.
Prepare necessary information as requested whether routine or for special occasions.
Participate in company planned training as required.
Work to understand and utilize information and communication systems and tools, i.e. e-mail, SAP, BPCS, Microsoft Office software, etc.
Act on behalf of peer group members in their absence as and when called upon to do so either by design or circumstance.
Skills and experience
Working knowledge of diesel powered generators, light towers, concepts and repair.
Competence with high and low voltage electrical control systems is required.
Sound understanding of diesel engine maintenance and repair.
Knowledge of construction equipment repair and maintenance.
Maintain a valid driver’s license
Strong mechanical and electrical skills.
A basic level of understanding and competence with computers and associated systems (Microsoft Office, SAP, etc.), business systems, distribution channels and accounting practices.
Ability to work independently and be a self-starter.
Excellent communication skills with a strong customer focus.
Willingness to grow within the business.
Two to three years technical field or shop service experience maintaining and repairing construction equipment (Atlas Copco and other) or equivalent.
Demonstrated expertise in the maintenance, overhaul, and repair of a wide variety of diesel powered generators and light towers.
Two years of progressive work experience in a related industry.
Maintain a valid driver’s license.
Maintain current Safety & Health Administration required training certificates.
Are we a good fit?
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions.
The noise level in the work environment can be loud and ear protection should be utilized.
The employee is occasionally exposed to high, precarious places; toxic or caustic chemicals and risk of electrical shock.
While performing the duties of this job, the employee is regularly required to sit, feel or reach with hands and arms, and talk or hear.
The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl.
The employee is regularly required to lift up to 10 pounds and up to 25 pounds. The employee is frequently required to lift up to 50 pounds. The employee is occasionally required to lift up to 75 pounds.
This position requires some travel ability up to 40%
Choose your career with us!
Power Technique North America LLC (PTNA) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: PTNA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at PTNA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sec (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. PTNA will not tolerate discrimination or harassment based on any of these characteristics. PTNA encourages applicants of all ages.
Drive your Career, Explore Opportunities, Realize your Passion . . .
We at Atlas Copco believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.
That’s where you come in – we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.