Affinity Health Center

Internal Help Desk Technician

ABOUT THE ORGANIZATION Affinity Health Center’s mission is to serve the healthcare needs of our community by providing access to high-quality, comprehensive care with compassion, dignity and respect.

Affinity Health Center’s vision is for a healthy and vibrant community where all people have access to exceptional and comprehensive healthcare.

DESCRIPTION The Internal Help Desk Technician provides hardware and software support for in house users. The Internal Technician will organize and dispatch tickets to him/herself or other support teams as needed. The Internal Technician will work in conjunction with Managed Service Provider. Duties include troubleshooting and resolving application, desktop issues, and support for proprietary applications, mobile devices, and PCs in a Windows 10 environment. Most work will be done at the office through a provided computer, but some work must be performed at satellite locations located in York County. This position participates in Continuous Quality Improvement activities of the organization and the Performance Management System.
  • Experience in a Technical Help Desk environment, including:
    • Phone, email, and/or chat-based support for end-users
    • Experience working with Ticket Management software
    • Experience managing IT assets through deployment, check-in/check-out, and workstation moves
  • Experience
    • Supporting applications
    • Mitigating virus/adware/spyware risks
    • Adding network printers
    • Using LogMeIn, Remote Desktop, or similar remote support tools
  • Proficiency in Microsoft Office applications and common desktop software
  • Valid Driver’s License required
EOE STATEMENT It is the policy of Affinity Health Center to ensure equal employment opportunity without discrimination because of race, religion, color, sexual orientation, political affiliation, physical disability, national origin, sex, gender identity, gender expression, military status, age, pregnancy, or any pregnancy-related medical conditions, including, but not limited to, lactation, except when the basis is a bona fide occupational qualification. This policy applies to all aspects of personnel administration including, but not limited to, recruiting, testing, interviewing, hiring, training, promoting, disciplining, transferring, adjusting salaries, and administering benefit programs. Affinity Health Center prohibits any such discrimination.


Information Technology

Tagged as: help desk, help desk technician, information technology, it, technical help desk