RH

Leroy Springs, Inc

Guest Services II

OVERVIEW
Responsible for Guest Services daily operations, specifically the use of system software to process
admission, registrations, memberships and point of sale transactions. Greets and responds to
members and visiting guests in an efficient and courteous manner. Must be able to use computer to
process financial transactions and complete end-of shift balancing reports. Set hours 2-3 days a
week from 8:30a-5:30p with some flexibility for some evening and weekend work.

KEY FUNCTIONS
• Greets guests and provides excellent customer service in a tactful, professional and pleasant
manner; both in person and over the phone
• Verifies membership status (visiting members); encourage and sell new/renew memberships
• Maintains work areas and lobby area in a clean and organized manner
• Operates computer software to process memberships, program registrations and point of sale
transactions
• Performs opening and closing cash procedures in an efficient and orderly manner; utilizes
proper cash handling processes
• Disseminates information about the ASC Greenway, programs, special events, memberships,
policies and procedures
• Communicates any problems, concerns or suggestions to supervisor in a professional and timely
manner
• Opening staff responsible for completing facility walk-through before open for business;
reports any facility needs
• Closing staff responsible for shutting down computer workstations and locking all exterior
doors
• Assists in inventory management
• Other duties as assigned

KNOWLEDGE, SKILLS and ABILITIES
• Knowledge of customer service standards
• Excellent written, verbal and interpersonal communication
• Proficient in Microsoft Office Suite and advanced knowledge of databases
• Detail-oriented with ability to manage multiple tasks on tight timelines
• Strong organizational and time-management skills
• Team player with an ability to interact with diverse population, both internally and
externally
• Reliable, dependable, professional and trustworthy
• Ability to function effectively under stress-related factors consistent with the position
• Blackbaud experience preferred
• Ability to be trained on new techniques and jobs

MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill and
or/ability required. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.

• High School Diploma or equivalent preferred
• Previous cash handling experience
• First aid/CPR certifications; will train
• Darkness to Light training; will train

REPORTING TO THIS POSITION
No supervisory responsibilities

PHYSICAL REQUIREMENTS
Must be able to exert up to twenty pounds of force occasionally and/or a negligible amount of force
to lift, carry, push, pull or otherwise move objects when needed. Most work is sedentary; it may be
necessary to remain on feet for extended periods.

Customer Service

Tagged as: customer service, excellent communication skills