RH

Leroy Springs, Inc

Guest Services I

OVERVIEW

Responsible for Guest Services daily operations, specifically the use of system software to process admission, registrations, memberships and point of sale transactions. Greets and responds to members and visiting guests in an efficient and courteous manner. Must be able to use computer to process financial transactions and complete end-of shift balancing reports. Weekends required. 15-25 hours per week.

KEY FUNCTIONS

Verifies membership status (visiting members); encourage and sell new/renew memberships
Collects daily use fees; accepts registrations; performs point-of-sale transactions at
special events
Operates computer software to process memberships, program registrations and point of sale
transactions
Performs opening and closing cash procedures in an efficient and orderly manner; utilizes
proper cash handling processes
Provides excellent customer service in a tactful, professional and pleasant manner; both in
person and over the phone
Disseminates information about the ASC Greenway, programs, special events, memberships,
policies and procedures
Maintains work areas and lobby area in a clean and organized manner
Communicates any problems, concerns or suggestions to supervisor in a professional and timely
manner
Opening staff responsible for completing facility walk-through before open for business;
reports any facility needs
Closing staff responsible for shutting down computer workstations and locking all exterior
doors
Assists in inventory management
Other duties as assigned
KNOWLEDGE, SKILLS and ABILITIES

Knowledge of customer service standards
Excellent written, verbal and interpersonal communication
Proficient in Microsoft Office Suite and advanced knowledge of databases
Detail-oriented with ability to manage multiple tasks on tight timelines
Strong organizational and time-management skills
Team player with an ability to interact with diverse population, both internally and
externally
Reliable, dependable, professional and trustworthy
Ability to function effectively under stress-related factors consistent with the position
Blackbaud experience preferred
Ability to be trained on new techniques and jobs
MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or/ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or equivalent preferred
Previous cash handling experience
First aid/CPR certifications; will train
Darkness to Light training; will train
REPORTING TO THIS POSITION

No supervisory responsibilities

PHYSICAL REQUIREMENTS

Must be able to exert up to twenty pounds of force occasionally and/or a negligible amount of force to lift, carry, push, pull or otherwise move objects when needed. Most work is sedentary; it may be necessary to remain on feet for extended periods.

Customer Service

Tagged as: customer service, excellent communication skills