Overall Responsibility
Provide tier 1 IT support to users. Assist with client hardware and user management tasks at direction of the US Infrastructure Manager.
Key Task and Responsibilities
Resolve US Help Desk requests for user and client hardware issues, or at direction of the Service Desk Mgr.
Network user administration, including on-boarding and off-boarding users, and group management.
Configure and maintain client computers, including desktops, laptops, and tablets.
Deploy and maintain printers, including coordinating scheduled maintenance with printer vendors.
Support and administer Mitel VoIP Phone System.
Provide support for remote workers via TeamViewer and Teams.
Skills and Attributes
Supporting client computers in all common form factors (laptop, desktop, tablet)
Leveraging remote support tools such as TeamViewer to support a distributed workforce
Work within a formal support ticketing framework, preferably JIRA
Configuring and maintaining local and enterprise printer hardware, preferably Canon.
Microsoft Active Directory user administration.
Excellent communication and problem solving skills.
Strong customer service and support orientation.
Ability to deal with multiple time critical priorities.
Manage corporate cellphones
Desirable certifications:
A+
Network+
MCP (any)
Experience Required
Minimum 2 years providing desktop support in a corporate environment
Minimum 2 years working with a formal support ticketing system
Minimum 2 years experience with Active Directory user management
