Relax... Join Our Team!! JOB SUMMARY:
The primary function of the Mortgage Loan Processor is to serve as the single point of contact for our members throughout the mortgage process and ensure each file is processed in a timely manner with accuracy. They will be responsible for gathering all required documentation and prepare the loan for Underwriting. They must also provide exceptional member service by overseeing the loan process from initial disclosure to closing and provide an on-going communication to all members in process. They will be responsible for accurately managing residential real estate loan documentation through our established systems, and reviewing it to ensure it is completed in full and complies with current regulations and policies.
The candidate has the flexibility to be located at our Corporate Headquarters in Lancaster, SC or at our back office operations in Rock Hill, SC, following the 3-4 week training period in Lancaster, SC.
Candidate must be able to communicate fluently in both English and Spanish.JOB DUTIES:
1. Guide all mortgage applicants through the mortgage process by following the set communication protocol guidelines and performing additional follow up with members when needed.
2. Verify file information from Mortgage Application Processor and Mortgage Loan Officer.
3. Review and confirm the submitted interest rates based on the interest rate sheet, determine when the interest rate can or cannot be locked, and lock application rates when needed.
4. Work closely with Mortgage Loan Officer and mortgage staff to ensure mortgage loan applications are handled in a professional and timely manner.
5. Must have excellent time management and organization skills, high level of accuracy, and the ability to multi-task in a fast pace environment with a high volume work queue.
6. Must maintain integrity of all member sensitive data.
7. Satisfy all loan conditions when received from Mortgage Underwriter, track outstanding documents and follow up with member to collect all required documentation for the mortgage loan.
8. Ascertain loan file readiness for underwriting and submit files to the assigned Mortgage Underwriter.
9. Validate that each loan file approval is within the established lending guidelines.
10. Review credit reports for derogatory credit lines or disputes and other important factors.
11. Proficiently utilize MortgageBot, Imageflow and DocMagic when preparing initial and final mortgage documents.
12. Communicate with other industry professionals, including but not limited to, appraisers, settlement agents, county clerks and insurance companies.
• Request a real estate appraisal from a licensed real estate appraiser and follow-up until appraisal is received.
• Request preliminary real estate title opinion or title commitment and follow-up until legal work is received.
13. Verify insurance by obtaining a copy of the policy and must be able to verify policyholders, property address, coverage amounts, policy dates and premiums.
14. Ensure that loan files contain documents with proper signatures, dates, HMDA, escrow and other relevant data. Upload and accurately index all required mortgage documentation into ImageFlow.
15. Set and confirm closing dates with the member and attorney along with adding or updating the information on the SharePoint Closing Calendar.
16. Must prepare and deliver the closing disclosure to any borrower/member listed on the security instrument within the required timeframe.
17. Prepare and deliver accurate and complete closing packages to the attorney’s office. Image all required information in Imageflow and ensure the loan is ready to fund.
18. Calculate the accurate initial escrow deposit by reviewing and confirming the due dates for the insurance policy, flood insurance, county and city taxes.
19. Reflect efficiency and a positive member experience by creating a culture of accountability and high productivity.
20. Prepare necessary documentation for modifications, extensions, and partial release of lien requests for mortgage loans, when needed.
21. Must verify borrower’s verification of employment and verification of mortgage/rent when needed.
22. Achieve production goals as established by Founders Federal Credit Union.
23. Comply with Founders’ policies and procedures, as well applicable laws, regulations, and statutes issued by federal agencies such as NCUA and FFIEC, including, but not limited to, GLB and BSA. Employees have legal and regulatory obligations to respect and protect the privacy of information and its integrity and confidentiality.
24. All other duties as assigned.
JOB SPECIFICATIONS:
The individual must have a two year associate college degree or two years of prior loan processing experience. They must possess excellent organizational skills, communication skills, and self motivation, as well as a positive attitude. The individual must have a desire to learn and the ability to accept coaching. Must work efficiently and independently in a fast-paced environment and have a strong attention to detail. Always “Think Member” and look for opportunities to serve our membership in the best interest of the member and the credit union. General knowledge of the real estate industry is desired.
Candidate must be able to communicate fluently in both English and Spanish.BENEFITS:
Benefits provided include the following:
Paid Holidays
Paid Vacation
Family-oriented culture that values work/life balance
Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU)
Comprehensive Health and Dental Insurance
Life and Accidental Death & Dismemberment Insurance (at no cost to employee)
Voluntary Supplemental Life Insurance coverage for employee, spouse, and children
Health Care and Dependent Care Flexible spending accounts
Long Term Care Plan
Long-Term Disability Insurance
Tuition reimbursement to assist with furthering education
Certifications - Assistance with achieving and maintaining
Fit Founders Wellness Program
A pre-employment criminal background check, drug screen, consumer credit investigation, and previous employer reference check will be required.
EOE
Candidate must be available Monday-Thursday 8am-5pm, Friday 8am-6pm
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The Bilingual Customer Service Representative is customer facing role within Diversey and serves as the main point of contact for our internal sales team and external customers. The ultimate goal in this role is to provide excellent customer service to both internal and external customers which requires a fine balance of customer needs and expectations with company policy and procedures. Our Customer Service Representatives not only represent the voice of the company but also serve as a platform to educate our customers and promote the company by creating opportunities to up sell, cross sell and serve as a concierge of resources. In addition to being a customer facing, this role works with various stakeholders including Sales, Finance and Marketing to create an overarching approach to best in class customer service.
RESPONSIBILITIES:
Create open communication with customers and field so that any changes or impact on customer expectations are timely communicated (i.e. shortages, price or SKU discrepancies, etc)
Answer incoming calls that deal with Customers’ needs and expectations
As customer issues arrive, take ownership of concern(s) and resolve within Key Performance Indicators (KPIs) and when necessary, coordinate activities with other departments to ensure complete customer satisfaction
Approach customer concerns with an owner mindset to identify the root cause and communicate with key stakeholders to avoid similar concerns
Serve as the main point of contact for Sales Team for all issues relating to the order and distribution process
Process orders timely and accurately making note of special instructions
Accurate and timely reporting of Day-In-The-Life reports to ensure order to payment process is fulfilled
Promote and expand company products through cross selling and up selling techniques
Assist with other areas of the business as required including back up support for other team members when necessary
Communicate frequently with management to provide updates of account progress, product and range development and escalation of issues or concerns
Approach to make recommendations and implement improvements to existing processes
Actively participate in relevant meetings to identify ways we can improve the service we offer to internal and external customers
Create open lines of communication via phone/e-mail with Account Managers to enable complete visibility of key customer issues
REQUIRED QUALIFICATIONS:
Fully fluent in both French and English (written & verbal)
High school diploma or equivalent, Associate and/or Bachelor’s degree preferred
3-5 years of relevant work experience in a Customer Service function preferred
Computer literacy (SAP/JDE, Microsoft Office, Gmail and Google docs)
Ability to work to report to work on time and perform full shift (as there is a requirement to cover different time zones)
High speed internet access for occasional work from home capabilities
ADDITIONAL QUALIFICATIONS:
Professional communication skills – Should be able to communicate with peers, customers and vendors both via verbally and via e-mail in a respectful and friendly manner when under stress
Active listening skills – Ability to ask probing questions, understand concerns and overcome objectives
Ability to build relationships by phone and e-mail
Ability to work in a fast paced environment – Should be able to multi-task with proven follow-through and adherence to changing priorities and deadlines
Attention to detail - Should be able to complete accurate data entry tasks
Action orientated - Should be able self-start and follow up on feedback to ensure positive outcomes with a willingness to learn
Collaborative team player - Should be able to establish solid working relationships with stakeholders with a friendly disposition and high energy
Desire to challenge current processes for improvement
***PLEASE NOTE: THIS IS AN EVERGREEN POSTING AND A POSITION MAY NOT BE AVAILABLE CURRENTLY. AN EVERGREEN POSTING IS INTENDED TO PROVIDE CANDIDATES A WAY TO INFORM US OF THEIR INTEREST IN A SPECIFIC POSITION; IF YOU ARE QUALIFIED, WE WILL CONTACT YOU WHEN A POSITION IS AVAILABLE.***
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.
As an equal employment opportunity employer, Diversey provides reasonable accommodations to qualified individuals with disabilities to enable them to be considered for any position to be filled unless the accommodation would pose an undue hardship. Should you require a reasonable accommodation in order to complete the hiring process, please contact our Human Resources Department at hrquestions_us@diversey.com.
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[post_content] => Relax...Join Our Team!
Candidate must be available Monday - Thursday 8 am - 5 pm, Friday 8 am - 6 pm. Position is located at either our Corporate Headquarters in Lancaster, SC, or our Rock Hill Center in Rock Hill, SC.
JOB SUMMARY: A Contact Center Representative is responsible for handling all incoming calls regarding a variety of requests. Using their knowledge of products and services as well as excellent member service skills, this individual addresses issues, provides support, and offers information. Individual must be able to communicate fluently in both English and Spanish.JOB DUTIES:
Assist membership via telephone and/or mail by providing service and information in a pleasant, professional, and efficient manner on all of our services.
Keep abreast of new or changes in products, procedures, technology, etc. by participating in educational opportunities as they arise.
Effectively and professionally communicate with members, non-members, and employees not only verbally, but as well as written communication whether it be via mail or email.
Make a concentrated effort to identify/authenticate each member and be courteous and pleasant at all times.
Meet quality assurance requirements and other key performance metrics.
Have a working knowledge of the phone application, and transfer calls to appropriate staff when needed.
Respond to inquiries, resolve problems, and fulfill member requests by researching and exploring alternative solutions and completing transactions in a timely and professional manner. If unable to assist members with relevant information in a timely manner, request assistance from team leader as needed.
Cross sell additional services by recognizing opportunities on an individual account basis.
Perform basic error corrections on accounts.
Perform routine account maintenance activities.
Must have a working knowledge of all products and services offered by Founders in order to assist members with their questions and concerns.
Provide credit union information to potential members, and mail/email promotional materials as needed.
Assist members with verification of routing and account numbers.
Process check orders and mail forms and applications while being aware of call volume and continuing to handle incoming calls.
Maintain compliance with all processes, procedures, applicable statutes and regulations including, but not limited to, BSA, Reg B, D, E, Z, etc.
Recognize, document and alert the supervisor of trends in member calls.
All other duties as assigned.
JOB SPECIFICATIONS:
A high school diploma is required and previous customer service experience is preferred.
The Contact Center Representative must have a good understanding of credit union products and services. Individual must possess excellent problem-solving, listening, communication, and member service skills to serve the membership, via telephone, providing service and information in a pleasant, professional and efficient manner on all of our services. In addition, the Contact Center Representative I must have a strong work ethic with the ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
Basic computer literacy is required specifically in Microsoft Office products and SharePoint. Individual should be able to learn and navigate new applications quickly. Familiarity with the credit union’s guidelines and procedures on checking accounts, savings accounts, plastic card products, and loan products is helpful.
Benefits
The Contact Center Representative, an hourly paid position, will additionally have an opportunity to earn a monthly incentive based on performance goals. We proudly offer competitive income and comprehensive benefits package.
Benefits provided include the following:
10 Paid Holidays Annually
Paid Vacation
Family-oriented culture that values work/life balance
Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU)
Comprehensive Health and Dental Insurance
Life and Accidental Death & Dismemberment Insurance (at no cost to employee)
Voluntary Supplemental Life Insurance coverage for employee, spouse, and children
Health Care and Dependent Care Flexible spending accounts
Long Term Care Plan
Long-Term Disability Insurance
Tuition reimbursement to assist with furthering education
Certifications - Assistance with achieving and maintaining
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[post_content] => Relax.... Join Our Team! This position is located at our new back office operations center on Anderson Road in Rock Hill, SC. Job Summary: The Loss Control Specialist will gain member contact on delinquent loan accounts, negotiate repayment to bring accounts current, initiate appropriate action, and maintain accurate records. Candidate must be able to communicate effectively in both English and Spanish. Job Specifications: The Loss Control Specialist must have a high school education and be self-motivated. Good oral and written communication skills are necessary to deal effectively with members. Previous collection experience is desired.
Job Duties:
Review status of delinquent accounts and initiate collection actions.
Prepare correspondence on delinquent accounts; phone contact with members and cosigners based on collection queue/production goals.
Utilized credit union collection software to monitor accounts to determine if payment has been received as promised and follow-up, if necessary.
Skip-trace accounts according to established credit union policies and procedures.
Initiate repossession recommendations to management following established business practices.
Initiate foreclosure recommendations to management following established business practices.
Initiate charge-off recommendations to management following established business practices.
Must have good working knowledge of credit union collection policies and procedures, state and federal laws governing collection practices, and NCUA rules and regulations.
Compliance with applicable statutes and regulations including, but not limited to, BSA, and the FDCPA business module.
Maintain acceptable call quality as determined by the Management staff.
All other duties as assigned.
Schedule:
Candidate must be available Monday - Thursday, 8 am - 5 pm, Friday 8 am - 6 pm. One Saturday each month will work 8 am - 1 pm.
Benefits
The Loss Control Specialist, an hourly paid position, will additionally have an opportunity to earn a monthly incentive based on performance goals. We proudly offer competitive income and comprehensive benefits package.
Benefits provided include the following:
10 Paid Holidays Annually
Paid Vacation
Family-oriented culture that values work/life balance
Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU)
Comprehensive Health and Dental Insurance
Life and Accidental Death & Dismemberment Insurance (at no cost to employee)
Voluntary Supplemental Life Insurance coverage for employee, spouse, and children
Health Care and Dependent Care Flexible spending accounts
Long Term Care Plan
Long-Term Disability Insurance
Tuition reimbursement to assist with furthering education
Certifications - Assistance with achieving and maintaining
