Over 30 years ago, Lash Group began with a passion for helping patients. Although our pioneering vision has transformed the patient services industry, we remain as dedicated as ever to helping people access, afford, and remain on the treatments they need. It is this legacy that inspires us to continue achieving excellence in every innovation imagined and every solution delivered.
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures.
What you will be doing
Under general direction of the Director of Application Services, this role is responsible for delivering customer service transformation projects that include operational improvement assessment and business process design. We are seeking a Salesforce.com Cloud Professional to work with business process and development teams to design, implement and deploy Salesforce.com Service Cloud and Health Cloud applications. The candidate will be responsible for owning and driving business requirements, as well as developing functional designs to create and effectively demonstrate solutions that address customer requirements. Candidates should be able to facilitate solution design trade off sessions that evaluate potential design options and balance business value against the cost of development and ongoing maintenance effort.
At AmerisourceBergen and specifically within Lash Group we are united in our responsibility to create healthier futures. Our portfolio of services reaches across the continuum of care, addressing three main challenges to program adherence: Access, Affordability, and Engagement. This starts with when a Patient gets a diagnosis and care plan from a Health Care Provider. We offer solutions to help make medications more affordable for uninsured and underinsured patients, accelerating speed to therapy and avoiding interruptions to treatment. We continue to assist all parties with ongoing treatment with best-in-class customizable engagement solutions tailored to the patient’s level of involvement throughout their treatment journey. See https://www.lashgroup.com/our-approach/fusion
Individuals within the IT leadership role have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. This role also oversees the development of enterprise standards and technology initiatives, and the IT governance process. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this role provides technical and business leadership to their organizations as well as to the business.
IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders.
Strong Service Cloud knowledge is required - both functionally and technically, architect and implement improvements to Service, Field Service and Customer capabilities. We are seeking a Salesforce.com Cloud Professional to work with business process and development teams to design, implement and deploy Salesforce.com Service Cloud and Health Cloud applications. The candidate will be responsible for owning and driving business requirements, as well as developing functional designs to create and effectively demonstrate solutions that address customer requirements. Candidates should be able to facilitate solution design trade off sessions that evaluate potential design options and balance business value against the cost of development and ongoing maintenance effort. Candidates should understand Contact Centers and/or Field Service and the key operational metrics and performance indicators used to manage a Customer Service environment. Candidates should possess knowledge of the relationship between a Customer Service environment and other Business units. Candidates should have knowledge of one or more key technology enablers used within a Customer Service environment such as Computer Telephony Integration, Portal self-service, Knowledge or Case Management.
Position Specific Skills
Has delivered business transformation solutions across a Salesforce centric solution ecosystem.
Salesforce Service Cloud
Salesforce Health Cloud (highly desired)
Salesforce Wave / Einstein Analytics
Salesforce Force.com development (including Apex, Angular 2, SOQL, Workflow, Triggers, Custom Object Data Modeling, Eclipse IDE, Git/Bitbucket
Experience with Salesforce App Exchange “unmanaged” packages to jumpstart solution delivery on Salesforce
Experience with enhancing solutions built in Classic Salesforce to become fully Lightning enabled.
Minimum of 2 years of experience in Salesforce.com with a focus on Service Cloud and/or Field Service Lightning
Salesforce.com Certifications (3 or more) including Service Cloud
Experience implementing Service Cloud enterprise integration architectures
Experience designing Service Cloud integration solutions
Ability to define and communicate the “big picture” in terms of the solution (both functional and technical components) and break it down into smaller manageable work units
Data modeling skills
Familiar with user experience best practices
Understanding of Contact Center, Customer Service and/or Field Service processes
Works with internal and external customers to understand business needs.
Contributes to the development of an IT strategy.
Manages the development and implementation of IT initiatives to support business strategy.
Collaborates with division directors across the organization and key stakeholders for the coordination and alignment of objectives and functions across multiple functional areas.
Service Management
Leads the delivery and lifecycle of services for business strategy development.
Leads the financial and internal customer analysis
Leads teams performing competitive market assessment/ benchmarking.
Reviews competitive market assessment/ benchmarking results and makes recommendations.
Relationship Management
Collaborates with client in discerning client business trends and their implications.
Seeks opportunities to contribute to positive outcomes for clients, stakeholders, and organizational members.
Approaches issues or disagreements with the objective of reaching win/win solutions.
Governance / Policies, Processes & Standards
Leads or participates in an advisory board to manage IT services demand.
Communicates client’s needs and priorities and provides feedback on pricing and investment.
Ensures compliance to policies, procedures, and standards
Process Improvements
Manages the improvement processes that impact customer satisfaction and relationships.
Owns the designated processes and is accountable for ensuring that established processes are followed.
Establish policies and procedures on technology continuous improvement.
Finance
Participates in the development of IT budgets.
Tracks and takes appropriate steps to stay within budget.
Provides high-quality services at optimal cost to customers.
Measures service performance and implements improvements.
Provides input to financial parameters that drives service costs.
IT Technology Innovation
Directs the development and implementation of technologies/ processes that make it easier for customers and suppliers to do business with increase profitability
Service Level Agreements (SLAs)
Participates and provides input to the SLA development process.
Ensures internal SLAs are met.
Vendor Management
Provides advice and counsel to the vendor relationship decision-making and contract development processes.
Reviews service provider performance.
Identifies and confirms performance problems and notifies contract managers.
Communications
Communicates organization information through department meetings, one-on-one meetings, and other communication vehicles.
Supports an environment of open and upward communication with all staff to ensure positive employee morale, effective conflict resolution and upward flow of creative ideas for the benefit of the Company and its employees.
Resource / Talent Management
Meets regularly with team to gather work statuses.
Discusses work progress and obstacles.
Provides advice, guidance, encouragement and constructive feedback.
Ensures work, information, ideas, and technology flow freely among the section.
Establishes measurable individual and team objectives that are aligned with business and organizational goals.
Documents and presents performance assessments.
Recognizes and rewards associates commensurate with performance.
Implements organizational practices for staffing, EEO, diversity, performance management, career development, training, reward and recognition, and retention.
Provides input to the identification and development of potential future leaders.
Workforce Planning
Identifies the roles, skills and knowledge required.
Ensures staff has the resources and skills needed to support all work initiatives.
Participates in IT workforce deployment activities.
Change Management
Generates appropriate communication, process and educational plans for mitigating the disruption of change.
Identifies and removes obstacles to change.
What your background should look like (minimum qualifications)
Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.
Typically has at least ten (10) years of IT and business/industry work experience, with knowledge of one process/service.
Requires experience in managing teams and building relationships with people at a variety of levels.
Minimum of 2 years of experience in Salesforce.com with a focus on Service Cloud and/or Field Service Lightning
Requires demonstrated ability to launch and deliver one or more IT project(s) on time and within budget.
Demonstrated ability to formulate and execute business strategies to exceed operational expectations and further enhance the customer experience.
Deep understanding of business strategy and ability to translate strategy into system and technology solutions.
Demonstrated “hands on” experience working in large-scale environments and tweaking business processes to support growth and productivity
Demonstrated ability to lead change, able to take calculated risk and seeks continuous improvement
Demonstrated ability in building a successful organization and experience delivering results via improved customer satisfaction, lower production costs and high levels of employee engagement
Ability to communicate effectively both orally and in writing; ability to communicate with customers, associates and management; solid teamwork and interpersonal skills
Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding
Ability to establish solid relationships with vendors in support of initiatives; ability to negotiate and manage outside vendors against deliverables.
Solid project management skills including the ability to effectively deploy resources and manage multiple projects of various diverse scope in a cross-functional environment Knowledge of key technology standards around ITIL and service delivery
What AmerisourceBergen offersWe offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Healthcare for associates and eligible dependents, same-sex and domestic partners
Paid time off, including vacations and holidays
Paid volunteer time off
Life insurance and disability protection
Pet insurance
Employee Stock Purchase Program
Retirement benefits and more…
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
About AmerisourceBergenAmerisourceBergen is a publicly traded Fortune 10 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care. We operate the backbone of the healthcare supply chain. We drive the future of local care delivery. We guide medical innovations to market. We create healthier futures.
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures.
What you will be doing
TheSr Business Intelligence Architect
is the data design expert, working across both the Client Insights and the Industry Insights & Advanced Reporting units to create solutions that meet ever-changing business needs. The Sr Business Intelligence Architect utilizes various data extraction, data aggregation, and business intelligence tools, along with a broad understanding of multiple disciplines, to create rich data environments that can be used for advanced analytics and reporting.
As an expert in client, industry, and cross-client program data, the Sr Business Intelligence Architect determines the best approaches to integrate additional data (including 3rd party vendor data) into existing data sets to generate optimal value. The Sr Business Intelligence Architect then aggregates disparate data sets so that data reporting and analytics can efficiently take place. The Sr Business Intelligence Architect proactively works to improve data environments, with a constant eye on building out self-service capabilities across all business partners.
Growth & Improvement of Data Environments
Support the management all data elements stored in the program database consisting of all applications and systems containing program data.
Implement and maintain a process to ensure program and system design parameters are designed to capture and store data appropriately to facilitate reporting and analytic goals mutually defined by the client and Lash Group.
Develop a data reporting environment that facilitates consistent and accurate reporting of the client’s data captured by Lash Group's Call Center Operations.
Provide 3rd party data integration planning and support.
Pilot Integration of 3rd Party Data
Make recommendations on how to integrate 3rd party data into Lash Group's data environments to support program operations and/or advanced reporting for the client depending on their reporting and analytics goals.
Provide consulting and recommendation to support the creation and implementation of data transfers and data feeds with third party data recipients
Determine the best methods and algorithms to use in matching disparate datasets with no unique identifiers
Play an integral role in the data aggregation process
Structure the data in the most effective and efficient format for analytics and reporting
Creation of Self-Service Reporting Environment
Work closely with Consultants and Insights Analysts to understand the needs and strategic goals of business partners and develop self-service reporting environments to meet their needs
Partner with ABC Business Intelligence group to implement the necessary security measures and promote solutions through the various environments
Support data feeds and data transfers to third parties
Assist in ensuring the accurate and timely delivery of all new and existing data feeds and data transfers
What your background should look like (minimum qualifications)
Requires strong experience in querying and structuring relational databases using SQL, with at least 1-3 years of experience.
Completion of a four year Bachelors’ degree program, preferably with an emphasis in computer science, mathematics, statistics, or data and analytics.
Ability to create new or leverage existing analysis models and apply them to aligned program using business knowledge.
Requires expertise in business intelligence platforms such as Qlik, Tableau or like platforms, with at least 1-3 years of experience.
Must have high-level knowledge of Excel, Word, and Power Point.Customer focused
Demonstrates strong interpersonal and partnership skills
Strong verbal and written communication with the ability to communicate within cross-functional/organizational teams
Ability to work independently, self-directed and solutions oriented
Strong time management skills and multi-tasking abilities. Ability to prioritize, organize and plan work
Effective problem-solving ability
Ability to integrate and analyze multiple sources of data
Ability to effectively analyze and interpret business level data
He or she should possess the sound organizational and planning skills with a solid an attention to detail
What AmerisourceBergen offersWe offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Healthcare for associates and eligible dependents, same-sex and domestic partners
Paid time off, including vacations and holidays
Paid volunteer time off
Life insurance and disability protection
Pet insurance
Employee Stock Purchase Program
Retirement benefits and more…
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
About AmerisourceBergenAmerisourceBergen is a publicly traded Fortune 10 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care. We operate the backbone of the healthcare supply chain. We drive the future of local care delivery. We guide medical innovations to market. We create healthier futures.
Primary Location
United States-South Carolina-Fort Mill
1799 Innovation Point
1799 Innovation Point
Fort Mill29715
Other Locations
United States-Iowa-Remote, United States-Alabama-Remote, United States-Wisconsin-Remote, United States-Kansas-Remote, United States-South Dakota-Remote, United States-Arizona-Remote, United States-North Carolina-Remote, United States-Pennsylvania-Remote, United States-West Virginia-Remote, United States-Rhode Island-Remote, United States-Ohio-Remote, United States-Wyoming-Remote, United States-Texas-Remote, United States-Connecticut-Remote, United States-Idaho-Remote, United States-Tennessee-Remote, United States-Michigan-Remote, United States-Illinois-Remote, United States-Mississippi-Remote, United States-New York-Remote, United States-District of Columbia-Remote, United States-Nevada-Remote, United States-South Carolina-Remote, United States-New Jersey-Remote, United States-Missouri-Remote, United States-Oklahoma-Remote, United States-Arkansas-Remote, United States-Maine-Remote, United States-Minnesota-Remote, United States-Nebraska-Remote, United States-Louisiana-Remote, United States-California-Remote, United States-North Dakota-Remote, United States-Georgia-Remote, United States-Washington-Remote, United States-Massachusetts-Remote, United States-New Hampshire-Remote, United States-New Mexico-Remote, United States-Delaware-Remote, United States-Montana-Remote, United States-Indiana-Remote, United States-Maryland-Remote, United States-Florida-Remote
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures.
What you will be doing
POSITION SUMMARY:
Under the general direction of the Senior Director, Product Governance will lead business-wide data governance activities in support of Metadata Management, Data Quality, and Data Stewardship. Responsibilities include establishing the governance and quality standards for the organization’s data management practices and ensures compliance across the Business Unit (BU). The scope of Lash Group data governance includes all data domains relating to Lash Group’s core services. Responsibilities of the position include establishing policies and procedures, implementing tools and techniques, providing training and support, conducting data quality audits, developing data validation procedures, providing end user help and guidance, and ensuring overall data governance.
PRIMARY DUTIES AND RESPONSIBILITIES:
1. Define and implement (BU) data governance framework and implementation roadmap.
2. Drive (BU) adoption of data governance framework, focusing on measurable continuous improvement of quality and protection of sensitive data through modifications to organization behavior policies and standards, principles, governance metrics, processes, related tools and data architecture.
3. Track data maturity across the (BU), providing expert support and council for the implementation of the data policies and standards.
4. Primary liaison between Business and Functional areas and technology to ensure that data related business requirements are clearly defined, communicated and understood and considered as part of operational prioritization and planning.
5. Develop & maintain inventory of the (BU) information maps, including authoritative systems and owners.
6. Facilitate the development and implementation of data quality standards, data protection standards and adoption requirements across the business unit partnering.
7. In partnership with business unit stakeholders, build out data dictionaries and business glossaries.
8. Define indicators of performance and quality metrics and ensure compliance with data related policies, standards, roles and responsibilities, and adoption requirements.
9. Define and implement a self-serve repository of information assets that can easily be searched by Business and IT, and is continuously updated with data and metadata controls, informed by data governance, classification, quality rules & audit information.
10. Creates, manages, and facilitates a Data Policy Governance process to identify and understand the critical data issues and ensure data policy enforcement and compliance
11. Develop a strong understanding of business processes and objectives to help formulate data governance strategy while building consensus with all stakeholders.
12. Documents data standards, rules, process flows, and valid values for master data fields
13. Supports prioritization of BU data initiatives with insight into portfolio level data requirements
14. Manages change requests, documents changes, and communicates changes to all process team, divisions, and interested parties
15. Collaborates between business and IT to ensure proper application of data governance policies and alignment of strategic priorities
16. Ensures proper data governance training for domain owners, domain stewards, and end users
17. Own direction and strategy for development and deployment of training classes relating to data governance
18. Develops, reviews, supports, and conducts training classes relating to data governance
19. Manages end-to-end operation of data governance tool (e.g., procurement, set-up, and maintenance)
20. Develops the forms and tools, and documents procedures to gather the data necessary for entry into data systems
21. Tracks quality remediation efforts and initiates corrective actions to ensure data quality in a post-go live environment
22. Answers end user questions and assists end users in creating and changing master data
23. Provide thought leadership to the Lash Group’s data science community
24. Develops deep understanding of business needs and partners to drive data domain set-up and maintenance
What your background should look like (minimum qualifications)
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
1. Bachelor’s Degree required in Computer and Information Sciences or related field
2. Minimum 7+ years of experience with data, ideally with previous governance or quality experience
3. Minimum 2+ years in management role
4. Industry experience in healthcare, life sciences, and/or financial services preferred
What AmerisourceBergen offersWe offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
• Healthcare for associates and eligible dependents, same-sex and domestic partners
• Paid time off, including vacations and holidays
• Paid volunteer time off
• Life insurance and disability protection
• Pet insurance
• Employee Stock Purchase Program
• Retirement benefits and more…
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
About AmerisourceBergenAmerisourceBergen is a publicly traded Fortune 10 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care. We operate the backbone of the healthcare supply chain. We drive the future of local care delivery. We guide medical innovations to market. We create healthier futures.
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures.
What you will be doing
TheSr Business Intelligence Architect
is the data design expert, working across both the Client Insights and the Industry Insights & Advanced Reporting units to create solutions that meet ever-changing business needs. The Sr Business Intelligence Architect utilizes various data extraction, data aggregation, and business intelligence tools, along with a broad understanding of multiple disciplines, to create rich data environments that can be used for advanced analytics and reporting.
As an expert in client, industry, and cross-client program data, the Sr Business Intelligence Architect determines the best approaches to integrate additional data (including 3rd party vendor data) into existing data sets to generate optimal value. The Sr Business Intelligence Architect then aggregates disparate data sets so that data reporting and analytics can efficiently take place. The Sr Business Intelligence Architect proactively works to improve data environments, with a constant eye on building out self-service capabilities across all business partners.
Growth & Improvement of Data Environments
Support the management all data elements stored in the program database consisting of all applications and systems containing program data.
Implement and maintain a process to ensure program and system design parameters are designed to capture and store data appropriately to facilitate reporting and analytic goals mutually defined by the client and Lash Group.
Develop a data reporting environment that facilitates consistent and accurate reporting of the client’s data captured by Lash Group's Call Center Operations.
Provide 3rd party data integration planning and support.
Pilot Integration of 3rd Party Data
Make recommendations on how to integrate 3rd party data into Lash Group's data environments to support program operations and/or advanced reporting for the client depending on their reporting and analytics goals.
Provide consulting and recommendation to support the creation and implementation of data transfers and data feeds with third party data recipients
Determine the best methods and algorithms to use in matching disparate datasets with no unique identifiers
Play an integral role in the data aggregation process
Structure the data in the most effective and efficient format for analytics and reporting
Creation of Self-Service Reporting Environment
Work closely with Consultants and Insights Analysts to understand the needs and strategic goals of business partners and develop self-service reporting environments to meet their needs
Partner with ABC Business Intelligence group to implement the necessary security measures and promote solutions through the various environments
Support data feeds and data transfers to third parties
Assist in ensuring the accurate and timely delivery of all new and existing data feeds and data transfers
What your background should look like (minimum qualifications)
Requires strong experience in querying and structuring relational databases using SQL, with at least 1-3 years of experience.
Completion of a four year Bachelors’ degree program, preferably with an emphasis in computer science, mathematics, statistics, or data and analytics.
Ability to create new or leverage existing analysis models and apply them to aligned program using business knowledge.
Requires expertise in business intelligence platforms such as Qlik, Tableau or like platforms, with at least 1-3 years of experience.
Must have high-level knowledge of Excel, Word, and Power Point.
Customer focused
Demonstrates strong interpersonal and partnership skills
Strong verbal and written communication with the ability to communicate within cross-functional/organizational teams
Ability to work independently, self-directed and solutions oriented
Strong time management skills and multi-tasking abilities. Ability to prioritize, organize and plan work
Effective problem-solving ability
Ability to integrate and analyze multiple sources of data
Ability to effectively analyze and interpret business level data
He or she should possess the sound organizational and planning skills with a solid an attention to detail
What AmerisourceBergen offersWe offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Healthcare for associates and eligible dependents, same-sex and domestic partners
Paid time off, including vacations and holidays
Paid volunteer time off
Life insurance and disability protection
Pet insurance
Employee Stock Purchase Program
Retirement benefits and more…
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
About AmerisourceBergenAmerisourceBergen is a publicly traded Fortune 10 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care. We operate the backbone of the healthcare supply chain. We drive the future of local care delivery. We guide medical innovations to market. We create healthier futures.
Primary Location
United States-South Carolina-Fort Mill
1800 Innovation Point
1800 Innovation Point
Fort Mill29715
Other Locations
United States-Iowa-Remote, United States-Kentucky-Remote, United States-Alabama-Remote, United States-Vermont-Remote, United States-Kansas-Remote, United States-South Dakota-Remote, United States-Arizona-Remote, United States-North Carolina-Remote, United States-Pennsylvania-Remote, United States-Rhode Island-Remote, United States-Ohio-Remote, United States-Virginia-Remote, United States-Texas-Remote, United States-Connecticut-Remote, United States-Idaho-Remote, United States-Tennessee-Remote, United States-Michigan-Remote, United States-Colorado-Remote, United States-Illinois-Remote, United States-Mississippi-Remote, United States-New York-Remote, United States-District of Columbia-Remote, United States-Nevada-Remote, United States-South Carolina-Remote, United States-New Jersey-Remote, United States-Missouri-Remote, United States-Oklahoma-Remote, United States-Arkansas-Remote, United States-Maine-Remote, United States-Minnesota-Remote, United States-Utah-Remote, United States-Nebraska-Remote, United States-Louisiana-Remote, United States-North Dakota-Remote, United States-Georgia-Remote, United States-Massachusetts-Remote, United States-New Hampshire-Remote, United States-New Mexico-Remote, United States-Delaware-Remote, United States-Montana-Remote, United States-Indiana-Remote, United States-Maryland-Remote, United States-Florida-Remote
